FAQs

Reserving A Property

To reserve a property a holding deposit of 1 weeks rent is payable, should you be offered and you accept a tenancy, then your holding deposit will be credited towards the full deposit.

Please Note: The holding deposit could be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Legal Bits and Fees

Unpaid Rent:

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Variation of Contract (Tenant’s Request):

£50 (Inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Lost Key(s) or other Security Device(s):

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, and new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Change of Sharer (Tenant’s Request):

£50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher.

Joint and Severally Liable Tenancy Agreements (When you share with one or more friends!)

Throughout the tenancy, the tenants are viewed as a household, not as individual tenants.

How does this affect your contract?

  • All reservation fees MUST be paid in order to take the property off the market
  • All rents will be calculated for the household total and not individual rents
  • We require all tenants to sign the contract before it is legally binding

The documents required to allow the household to move in must be returned by EVERY member of the household before keys can be released. This includes

  • Student ID
  • Right To Rent Documents
  • Guarantor Form (Accompanied with relevant ID)
  • First instalment of rent

During your tenancy, you will continue to be viewed as a household, this means you will all be equally liable for the following;

  • Ensuring all rents and utilities are paid on time
  • The condition of the property is looked after by all tenants – we would recommend coordinating a cleaning rota for the household!
  • Leaving the property how you found it! Deposits are deducted from the household so even if one housemate is messier than anyone else, the deductions are taken from the total deposit!

Guarantors

Please see our Guarantors page for further information or click here.

Who to report maintenance to and where to pay your rent?

We’ll let you know who manages your property and if it’s Oliver Rayns Students or the Landlord direct.

Summer Retainer

This is a period over the summer months in which you will pay a reduced rent (July or August) for non-occupancy.

We are aware that a lot of tenants do not want to stay at the property for the whole of summer, by offering the retainer it helps to make the first instalment of rent more manageable.

Often tenants will want to move their belongings in during over the retainer in order to avoid transporting everything home. Tenants are more than welcome to leave their belongings at the property (if confirmed with the Property Manager), a waiver will be required to be signed and belongings will need to be stored neatly in the room.

If tenants want to move in during the retainer, they will have to pay the rent in full, if this is the tenant’s intention, they will need to contact the office ASAP to make the arrangements.

If your property has a retainer period this will be clearly stated at the bottom of the property description on the advert.

Want some help? Get in Touch with Oliver Rayns Students.